"Top Quality - Perfect Fit" - ARO patterns have been the choice of professional restorers & installation centers for over 70 years.

CLAIMS FOR  DAMAGED ITEMS MUST BE MADE IMMEDIATELY UPON RECEIPT.

IF YOU ARE NOT INSTALLING THESE ITEMS IMMEDIATELY, PLEASE DO THE FOLLOWING:

  • MAKE SURE THE CORRECT ITEMS WERE RECEIVED AND IN GOOD CONDITION.  CLAIMS FOR INCORRECT or MISSING ITEMS MUST BE MADE WITHIN 7 DAYS FOLLOWING DELIVERY

  • UNFOLD AND LAY FLAT IN A PROTECTED COOL, DRY AREA. LEAVING THESE ITEMS BOXED AND FOLDED FOR PROLONGED PERIODS WILL CAUSE WRINKLES AND FOLDS WHICH WILL BE DIFFICULT TO ELIMINATE WITHOUT THE USE OF A TRIM STEAMER

  • WE STAND BEHIND OUR EXPERIENCE AND OUR PRODUCTS. IF THE PART YOU ARE INSTALLING IS SIGNIFICANTLY DIMENSIONALLY DIFFERENT THAN YOUR OLD PART OR YOU FEEL YOU HAVE RECEIVED THE WRONG PART - HAVE YOUR INSTALLER CALL BEFORE INSTALLING, STAPLING, GLUING OR OTHERWISE ALTERING THE NEW PART.

  • WE TAKE COMPLAINTS SERIOUSLY. IF YOU EXPERIENCE DIFFICULTY DURING INSTALLATION - PRIOR TO REMOVING AND RETURNING THIS ITEM, PLEASE CALL OR EMAIL US. WHEN POSSIBLE, PLEASE BACK UP COMPLAINTS BY EMAILING DIGITAL PHOTOS DEMONSTRATING THE ISSUES OF CONCERN.

  • NO ADJUSTMENTS OR CREDITS WILL BE POSSIBLE ONCE INSTALLATION HAS BEEN STARTED UNLESS WE RECEIVE BACK YOUR OLD PART FOR COMPARISON TO OUR PATTERNS.

Call - 845-778-1314 or  info@aro2000.com

MONDAY-THURSDAY 8AM-4:30 PM

FRIDAYS - 9AM - 12 NOON

ANYTIME  - EMAIL US

 

ARO pattern # 114©

1937-38 FORD CONVERTIBLE COUPE

PDF format - pages to be viewed online or printed

This guide is for information purposes only - it is not to be resold

 

1) DOWNLOAD INSTALLATION GUIDE HERE

 


RETURNS:

  1. Please inspect your order upon delivery - check year/ make/ model, etc.  In the event of error the item will be replaced.  If your order arrives damaged or is not as described, please notify us immediately so that we can arrange the return for replacement. Please handle clear vinyl windows carefully.

  2. INSPECT CAREFULLY - We will not accept returns or claims for any incorrect item, marks or visible flaws once installation has been started.

  3. Customer is responsible for return shipping costs, with the exception of manufacturing errors or defect. Returns of items with initial free shipping are subject to the billing of actual initial shipping expense, which will be deducted from the credit. NON-DEFECTIVE returns are subject to a 20% restocking fee.

  4. Any part may be returned within 30 days or as noted on the listing. Returns must be received back within 30 days of initial shipment. We will refund the purchase price (less shipping/restocking fees) once the item arrives back at the warehouse in its original condition. We pack all items to insure that they arrive safely. Retain all original packing materials for any item that is to be returned to us.

  5. Please contact us for a return authorization number (RA#).  No returns will be accepted otherwise.

  6. Other than warranty returns - All returns must be in original packaging, unused and in resalable condition. Please handle clear vinyl windows carefully when folding for return with paper in between. See line #2

  7. REFUSED or UNCLAIMED ITEMS (A) For your protection - Signature is required at time of delivery on all shipments, to insure that the package has been delivered safely and intact. Any unclaimed or refused item on which return shipping is billed to our account will have the return shipping charges deducted from any refund - see line #3.  UPS and FedEx do not honor claims for "lost" or "damaged" items when "SIGNATURE REQUIRED" is waived.

  8. REFUSED or UNCLAIMED ITEMS (B) – Insurance on the initial shipment does not cover loss or damage to any unclaimed or refused items returned to us. Refused or unclaimed items which become lost or damaged during return to our facility may result in zero refund, depending on the shipping company’s (USPS, FedEx, UPS, etc) policy in effect at that time.


Information contained herein is the property of ARO 2000 & may not be reproduced or used without permission.

Copyright © ARO 2000. All rights reserved.
Revised: July 17, 2017

 

Call - 845-778-1314, fax 845-778-3968 or email us for additional information

                      A DIVISION OF PUTT GEORGI LTD.