RETURNS:

1.       Please inspect your order upon delivery - check year/ make/ model, etc.  In the event of error on our part the item will be replaced.  If your order arrives damaged or is not as described, please notify us immediately so that we can arrange the return, replacement or refund. Please handle clear vinyl windows carefully.

2.       INSPECT CAREFULLY - We will not accept returns or claims for any incorrect item, marks or visible flaws once installation has been started.

3.       Customer is responsible for shipping costs unless the error was on our part.  Non-defective returns are subject to re-stocking fees. Returns of items with initial free shipping are subject to the billing of actual initial shipping expense, which will be deducted from the credit.  All returns except for errors on our part will be subject to a 20% restocking fee.

4.       Any part may be returned within 30 days or as noted on the listing.  We will refund the purchase price (less shipping/restocking fees) once the item arrives back at the warehouse in its original condition for examination. We pack all items to insure that they arrive safely. Retain all original packing materials for any item that you wish to return to us.

5.       Please contact us for a return authorization number (RA#).  No returns will be accepted otherwise.

6.       Other than warranty returns - All returns must be in original packaging, unused and in resalable condition. Must be clean and properly folded. Please handle clear vinyl windows carefully when folding for return with paper in between. See line #2

ARO FACTORY OE pattern 328 ©  

• 1962 Dodge DART 400, POLARA 500

• 1962 Plymouth - ALL MODELS

PDF format - pages to be viewed online or printed

This guide is for information purposes only - it is not to be resold

The rear bow height for your car is 29 1/2"

Purchased 8/29/03. Warranty request 09/18/03

Customer complained that the top "tore when folding the frame down" during installation. Claimed "defective materials". We suggested that the Customer take pictures of the top on the car & requested that the top be returned for examination and/or replacement. Customer was not happy to have the car tied up for additional time to get the top back to us, but without the "defective" product in our hands for examination we would not send a replacement part. Upon receipt of the top we found:

1. Top is torn on drivers side quarter - see photo #1.
2. Top was unevenly installed from side to side- see bolt holes punched through lower side quarters (photo #2).
3. Installer improperly installed side quarters totally UNDER the chrome moldings, with excess trimmed partially off. (photo #3)
4. The top is designed to be installed up to a certain point under the chrome, with the excess flap to extend behind the body panel & down into the top well area - see photo #4.
5. Top tore due to having no "open" area to allow the top to fold down AS ORIGINALLY INTENDED.

Determination - This is not a valid warranty claim. The replacement top was sent out C.O.D. Customer was not happy about having to pay for the new top & claimed "would never buy another top from us again in the future". While examining the photos he took, after careful explanation of the correct installation procedure & the need for the "open" area of material, Customer understood the cause of the problem. Customer admitted that there had been "no top on the car when it came in, chrome trim & other top frame parts were from another junker". Customer was satisfied with the outcome & paid for new top 10/13/03.

Note: We are responsible for our product only. We cannot be held responsible for improper installation which results in damage to our product. This is an example why we request that any product, for which a claim is being made, must be returned for our examination. We suggest photos be taken prior to removing the defective product - for the customers protection as well as ours.

Photo #1 Drivers side quarter -note height of bolt holes & uneven line of holes.

photo #2 - Passenger side - note how much lower the bolt holes for the chrome trim are in comparison to drivers side. There is barely any material to be held by the bolts.  (Note: All of our patterns are symmetrical - there should be an equal amount of excess cut from each side when properly installed.)

photo #3 Drivers quarter. Note vertical tear at end of chrome trim (not shown). Dangling flap (shown here) should not be trimmed as in photo. Correct cut should be approx 1"-1 1/2" or as necessary in a vertical cut extending from the straight vertical edge.

photo #4 Untrimmed Passenger side. Though improperly installed shows the lower quarter intact & the point at which the top should not be installed under the chrome trim.