"Top Quality - Perfect Fit" - ARO patterns have been the choice of professional restorers & installation centers for over 70 years.

CLAIMS FOR  DAMAGED ITEMS MUST BE MADE IMMEDIATELY UPON RECEIPT.

IF YOU ARE NOT INSTALLING THESE ITEMS IMMEDIATELY, PLEASE DO THE FOLLOWING:

  • MAKE SURE THE CORRECT ITEMS WERE RECEIVED AND IN GOOD CONDITION.  CLAIMS FOR INCORRECT or MISSING ITEMS MUST BE MADE WITHIN 7 DAYS FOLLOWING DELIVERY

  • UNFOLD AND LAY FLAT IN A PROTECTED COOL, DRY AREA. LEAVING THESE ITEMS BOXED AND FOLDED FOR PROLONGED PERIODS WILL CAUSE WRINKLES AND FOLDS WHICH WILL BE DIFFICULT TO ELIMINATE WITHOUT THE USE OF A TRIM STEAMER

  • WE STAND BEHIND OUR EXPERIENCE AND OUR PRODUCTS. IF THE PART YOU ARE INSTALLING IS SIGNIFICANTLY DIMENSIONALLY DIFFERENT THAN YOUR OLD PART OR YOU FEEL YOU HAVE RECEIVED THE WRONG PART - HAVE YOUR INSTALLER CALL BEFORE INSTALLING, STAPLING, GLUING OR OTHERWISE ALTERING THE NEW PART.

  • WE TAKE COMPLAINTS SERIOUSLY. IF YOU EXPERIENCE DIFFICULTY DURING INSTALLATION - PRIOR TO REMOVING AND RETURNING THIS ITEM, PLEASE CALL OR EMAIL US. WHEN POSSIBLE, PLEASE BACK UP COMPLAINTS BY EMAILING DIGITAL PHOTOS DEMONSTRATING THE ISSUES OF CONCERN.

  • NO ADJUSTMENTS OR CREDITS WILL BE POSSIBLE ONCE INSTALLATION HAS BEEN STARTED UNLESS WE RECEIVE BACK YOUR OLD PART FOR COMPARISON TO OUR PATTERNS.

Call - 845-778-1314 or  info@aro2000.com

MONDAY-FRIDAY 8AM-4:30 PM

EVENINGS AND WEEKENDS - EMAIL US

RETURNS:

  1. Please inspect your order upon delivery - check year/ make/ model, etc.  In the event of error the item will be replaced.  If your order arrives damaged or is not as described, please notify us immediately so that we can arrange the return for replacement. Please handle clear vinyl windows carefully.

  2. INSPECT CAREFULLY - We will not accept returns or claims for any incorrect item, marks or visible flaws once installation has been started.

  3. Customer is responsible for return shipping costs, with the exception of manufacturing errors or defect. Returns of items with initial free shipping are subject to the billing of actual initial shipping expense, which will be deducted from the credit. NON-DEFECTIVE returns are subject to a 20% restocking fee.

  4. Any part may be returned within 30 days or as noted on the listing. Returns must be received back within 30 days of initial shipment. We will refund the purchase price (less shipping/restocking fees) once the item arrives back at the warehouse in its original condition. We pack all items to insure that they arrive safely. Retain all original packing materials for any item that is to be returned to us.

  5. Please contact us for a return authorization number (RA#).  No returns will be accepted otherwise.

  6. Other than warranty returns - All returns must be in original packaging, unused and in resalable condition. Please handle clear vinyl windows carefully when folding for return with paper in between. See line #2

  7. REFUSED or UNCLAIMED ITEMS (A) – For your protection - Signature is required at time of delivery on all shipments, to insure that the package has been delivered safely and intact. Any unclaimed or refused item on which return shipping is billed to our account will have the return shipping charges deducted from any refund - see line #3.  UPS and FedEx do not honor claims for "lost" or "damaged" items when "SIGNATURE REQUIRED" is waived.

  8. REFUSED or UNCLAIMED ITEMS (B) – Insurance on the initial shipment does not cover loss or damage to any unclaimed or refused items returned to us. Refused or unclaimed items which become lost or damaged during return to our facility may result in zero refund, depending on the shipping company’s (USPS, FedEx, UPS, etc) policy in effect at that time.

ARO FACTORY OE pattern 327 ©

1960-63 Chrysler Imperial

The rear bowheight for your car is 27"

This guide is for information purposes only - it is not to be resold

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Also see below:

 

 

Information contained herein is the property of ARO 2000 & may not be reproduced or used without permission.

Copyright © ARO 2000. All rights reserved.
Revised: July 18, 2017

A DIVISION OF PUTT GEORGI LTD.

The example BELOW pertains to a 1963-64 Plymouth Valiant installation only

Chrysler, Dodge and Plymouth models of this era have similar designs or installation requirements and will experience the same issues if installed improperly.

PATTERN

" A" BODY

 

 

 

BOW

331

63-64 PLYMOUTH     VALIANT, SIGNET

26

Purchased 8/29/03. Warranty request 09/18/03

Customer complained that the top "tore when folding the frame down" during installation. Claimed "defective materials". We suggested that the Customer take pictures of the top on the car & requested that the top be returned for examination and/or replacement. Customer was not happy to have the car tied up for additional time to get the top back to us, but without the "defective" product in our hands for examination we would not send a replacement part. Upon receipt of the top we found:

  1. Top is torn on drivers side quarter - see photo #1.
  2. Top was unevenly installed from side to side- see bolt holes punched through lower side quarters (photo #2).
  3. Installer improperly installed side quarters totally UNDER the chrome moldings, with excess trimmed partially off. (photo #3)
  4. The top is designed to be installed up to a certain point under the chrome, with the excess flap to extend behind the body panel & down into the top well area - see photo #4.
  5. Top tore due to having no "open" area to allow the top to fold down AS ORIGINALLY INTENDED.

Determination - This is not a valid warranty claim. The replacement top was sent out C.O.D. Customer was not happy about having to pay for the new top & claimed "would never buy another top from us again in the future". While examining the photos he took, after careful explanation of the correct installation procedure & the need for the "open" area of material, Customer understood the cause of the problem. Customer admitted that there had been "no top on the car when it came in, chrome trim & other top frame parts were from another junker". Customer was satisfied with the outcome & paid for new top 10/13/03.

Note: We are responsible for our product only. We cannot be held responsible for improper installation which results in damage to our product. This is an example why we request that any product, for which a claim is being made, must be returned for our examination. We suggest photos be taken prior to removing the defective product - for the customers protection as well as ours.

Photo #1 Drivers side quarter -note height of bolt holes & uneven line of holes.

photo #2 - Passenger side - note how much lower the bolt holes for the chrome trim are in comparison to drivers side. There is barely any material to be held by the bolts.  (Note: All of our patterns are symmetrical - there should be an equal amount of excess cut from each side when properly installed.)

photo #3 Drivers quarter. Note vertical tear at end of chrome trim (not shown). Dangling flap (shown here) should not be trimmed as in photo. Correct cut should be approx 1"-1 1/2" or as necessary in a vertical cut extending from the straight vertical edge.

photo #4 Untrimmed Passenger side. Though improperly installed shows the lower quarter intact & the point at which the top should not be installed under the chrome trim.

 

Information contained herein is the property of ARO 2000 & may not be reproduced or used without permission.

Copyright © ARO 2000. All rights reserved.
Revised: July 18, 2017

Call - 845-778-1314, fax 845-778-3968 or email us for additional information